Developed by Gyden
aurevo is an intelligent, generative AI chatbot solution developed specifically for the needs of the tourism industry. As a virtual guide, aurevo interactively provides up-to-date and relevant information - multilingual, precise and in a dialog that appears human. Guests receive answers to questions about the weather, piste conditions, events or bookings in real time - automatically, reliably and around the clock.
Whether for destinations, hotels or leisure providers: aurevo can be seamlessly integrated into existing systems and offers tourism businesses an innovative way to digitally accompany, inform and inspire guests. At the same time, aurevo is flexible enough to be used effectively in other sectors too.
Technology
aurevo is based on state-of-the-art Generative AI and Retrieval Augmented Generation (RAG) technology. This technology combines the power of large language models (LLMs) with specific knowledge from your destination or organization. This results in answers that not only provide general information, but also respond directly to your offers and content.
While a classic large language model such as Mistral or Claude has been trained on millions of data records, it usually knows nothing about your current slope conditions, event dates or booking capacities. aurevo changes this: using an intelligent search (semantic search) and structured data connections, aurevo retrieves precisely the information that is relevant for your guests - in real time.
How aurevo works in the background
- Connection to your systems: aurevo connects easily with existing platforms such as booking systems, weather services or event calendars.
- Semantic search & vector database: The content of your destination (websites, data sources, etc.) is converted into so-called embeddings and stored in a special vector database. This allows aurevo to quickly find the right information.
- Intelligent answer generation: The context of the search query is sent in real time to the large language model, which uses it to create a precise and comprehensible answer - in the language of your guests.
- Human & natural: Thanks to sophisticated prompt engineering, aurevo acts like a real dialog partner - not like a classic FAQ chatbot.
Data protection & security
The protection of sensitive data has top priority at aurevo.
- Hosting & data processing exclusively in the EU or Switzerland
- End-to-end security: encryption during transmission (Encrypted in Transit) and storage (Encrypted at Rest)
- No personal data storage: aurevo does not store IP addresses or personal information
- No training of LLMs with customer data: Neither Gyden nor our partners use your data to further develop external AI models
Why aurevo?
- Specialized in the tourism industry
- Multilingual & cross-cultural
- Seamless integration into your existing systems
- Flexibly expandable - also suitable for other industries
- Developed by Gyden - your Swiss agency for cloud solutions & Gen AI
Learn more
Want to know how aurevo can support your destination or business? Contact us now or find out more about our AI services at gyden.io.